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We care about your privacy

Introduction

Kester Black is committed to protecting your personal information. It’s your information, and we respect that. Our privacy policy gives you detailed information on when and why we collect your personal information, how we use it and how we keep it safe. This policy also sets out your right to request that we delete, update, transfer or provide you with access to your personal information. This policy should be read alongside our terms & conditions. Please also note that this privacy policy only applies to personal information obtained by us – not information collected from your dealings with third parties.

Who we are and how to get in touch

The website is operated by Kester Black. If you have any questions about this privacy policy or want to exercise your rights set out in this privacy policy, please contact us by sending an email to hello@kesterblack.com or mailing our office at PO Box 78 Brunswick East, VIC 3057

How we gather your personal info

Generally speaking, we collect your information when you decide to interact with us. This could include purchasing online or over the phone, when you sign up to receive emails from us. We also look at how customers use our website, so that we can tailor your shopping experience.

The types of information we gather

We only collect the information that’s necessary to carry out our business, provide the particular service you’ve requested and to keep you up to date about all the latest things happening at Kester Black.

Ensuring your personal information is used properly

Data protection laws exist to protect your privacy, so for us to use your personal information, we have to do so in a way that complies with these strict laws. Anytime we use your personal info, it has to be in line with at least one of the specific lawful reasons that are set out in data protection law. An example would be obtaining your address so we can post an order to you.

Why we gather your personal info and how we use it

Data protection laws exist to protect your privacy, so for us to use your personal information, we have to do so in a way that complies with these strict laws. Anytime we use your personal info, it has to be in line with at least one of the specific lawful reasons that are set out in data protection law. An example would be obtaining your address so we can post an order to you.

Why we gather your personal info and how we use it

At Kester Black, we want to know who our audience is - so we can get to know you better and tailor your shopping experience. We use information about you in a number of ways, including providing services that you have requested, offering you a personalised experience and informing you about special events or exciting news. We might also use the information we have to contact you about any information we might need to process your orders, returns or queries.

Sharing your information

We use third party platforms to manage and deliver customer relationship management (CRM); email marketing campaigns; online advertising, customer analytics, fulfilment of orders, delivery, returns, refunds, etc. In providing the services, your personal information will, where applicable, be used by the service provider on our behalf.

We will check any third party that we use to ensure that they can provide sufficient guarantees regarding the confidentiality and security of your personal information. We will have written contracts with them which provide assurances regarding the protections that they will give to your personal information and their compliance with our data security standards and international transfer restrictions.

Business administration and legal compliance

In certain circumstances, we share and/or are obliged to share your personal information for business administration and legal compliance purposes with third parties outside Kester Black.

How can I unsubscribe from marketing communications?

It'd be sad to see you go, but you're welcome to unsubscribe from any and all Kester Black communications at any time. You can do this via email to hello@kesterblack.com, or by clicking the 'unsubscribe' button at the bottom of our emails.

Our use of cookies and similar technologies

Our website, app and emails contain certain cookies, pixels, records and other technologies of which you should be aware. Please remember that when you use a link to go from our Sites to another website or you request a service from a third party, this Privacy Policy no longer applies.

Children

Customers need to be over 16 years old to sign up to receive our newsletter. We do not knowingly collect Personal Data from children under the age of sixteen (16). If you are under the age of sixteen (16), please do not submit any Personal Data through the Services. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce our Privacy Policy by instructing their children never to provide Personal Data through the Services without their permission. If you have reason to believe that a child under the age of 16 has provided Personal Data to us through the Services, please email us at, hello@kesterblack.com; and we will endeavour to delete that information from our databases.

How long do we keep your personal information for?

We keep your personal information in line with our company retention policy. We only retain information for as long as it is required.

Confidentiality and security of your personal information

We are committed to keeping the personal information you provide to us secure and we will take reasonable precautions to protect your personal information from loss, misuse or alteration. We do not sell your personal information for any purpose.

How to access your information and your other rights

You have the following rights in relation to the personal information we hold about you: 

You can request information, restrict information, update information or delete information that we hold about you, simply by request via email. You can unsubscribe, you can withdraw consent, you can lodge complaints with the relevant parties. It's your information and you're in charge of it.

Changes to this privacy policy

We may make changes to this privacy policy from time to time, and reserve the right to do so.